Terms and Conditions
Terms of Service for Parse Labs Application
Terms of Service Parse Labs Ltd Last Updated: 1st Jun 2025 effective Date: 1st Jun 2025
1. Introduction and Acceptance
These Terms of Service ("Terms") govern your use of Parse Labs Ltd's agentic AI business intelligence platform and related services ("Service"), accessible at www.getparse.io and app.getparse.io, operated by Parse Labs Ltd, a company incorporated in England and Wales with company number 16268605 and registered office at 3-7 Temple Avenue, C/O Jamieson Alexander Legal, London, United Kingdom, EC4Y 0DB ("Parse Labs," "we," "us," or "our").
By accessing or using our Service, you ("User," "you," or "your") agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.
2. Service Description
Parse Labs provides an AI-powered business intelligence platform that:
Connects to various business tools and data sources via API integrations
Analyzes organizational data using artificial intelligence and machine learning
Generates insights, metrics, and recommendations through automated agents
Delivers executive-level business intelligence reports and dashboards
CRITICAL DATA PROCESSING NOTICE: Our Service utilizes third-party large language models (LLMs) and AI systems to process your data. YOUR DATA WILL LEAVE OUR COMPANY and be transmitted to, processed by, and potentially stored on external AI service providers' systems. This may include providers located outside the United Kingdom and European Economic Area.
3. Data Processing and Privacy
3.1 Data Controller/Processor Relationship
For personal data of your employees/users: You act as Data Controller, we act as Data Processor
For your account and billing data: We act as Data Controller
All processing complies with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and applicable UK data protection laws
3.2 Third-Party AI Processing
YOU EXPRESSLY ACKNOWLEDGE AND CONSENT THAT:
Your business data will be transmitted to and processed by third-party AI/LLM providers
These providers may be located outside the UK and EEA
Data may be temporarily or permanently stored on external AI systems
We implement appropriate safeguards including International Data Transfer Agreements where required
We cannot guarantee that AI providers will not retain copies, traces, or learnings from your data
AI processing may involve automated analysis of sensitive business information
3.3 Types of Data Processed
We may process and transmit to AI systems:
Business metrics and KPIs from connected applications
Financial data from accounting and revenue systems
Project and operational data from management tools
Customer data from CRM and support platforms
Employee data necessary for system operation and insights
Usage analytics and system performance data
Communications and support interactions
3.4 Data Security and International Transfers
We use appropriate technical and organizational measures to protect data
International transfers are subject to adequacy decisions or appropriate safeguards
We maintain Standard Contractual Clauses with AI providers where applicable
You acknowledge that absolute security cannot be guaranteed for data processed by third parties
3.5 Data Retention
Active data: Retained while your account is active and for legitimate business purposes
Deleted data: We will delete your data within 90 days of account termination
AI provider retention: We cannot control how long third-party AI systems retain your data
Legal hold: Some data may be retained longer where required by law
Backup data: May be retained for up to 12 months for disaster recovery
3.6 Your Rights Under UK GDPR
You have the right to:
Access your personal data and copies held by us
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten") - subject to AI provider limitations
Restrict processing under certain circumstances
Data portability in machine-readable format
Object to processing for legitimate interests
Lodge complaints with the Information Commissioner's Office (ICO)
Contact us at hello@getparse.io to exercise these rights. Note that we cannot guarantee deletion from third-party AI systems.
4. User Obligations and Acceptable Use
4.1 Account Security
You are responsible for:
Maintaining confidentiality of all account credentials
All activities occurring under your account
Immediately notifying us of any unauthorized access
Ensuring your team members comply with these Terms
4.2 Data Submission Warranties
You warrant that:
You have lawful authority to submit all data to our Service
Your data submission complies with all applicable privacy laws
You have obtained necessary consents for AI processing of personal data
Your data does not violate any third-party intellectual property rights
You will not submit illegal, harmful, or malicious content
4.3 Prohibited Uses
You may not use our Service to:
Violate any UK or international laws or regulations
Process personal data without proper lawful basis under UK GDPR
Infringe intellectual property or proprietary rights
Transmit malware, viruses, or other harmful code
Attempt to reverse engineer, decompile, or hack our Service
Submit false, misleading, or fraudulent information
Interfere with other users' access to the Service
Use the Service for competitive intelligence against us
5. Intellectual Property
5.1 Our Intellectual Property
Parse Labs retains all rights, title, and interest in:
The Service platform, software, and algorithms
Our proprietary AI agents and analytical methodologies
The Parse Labs brand, trademarks, and service marks
Generated insights and analytical models (excluding your underlying data)
Any improvements or enhancements to the Service
5.2 Your Data Ownership
You retain full ownership of your business data. You grant us a limited, non-exclusive license to:
Process your data solely to provide the Service
Transmit your data to AI providers for processing
Create anonymized, aggregated insights for service improvement
Store and backup your data for service delivery
5.3 Feedback and Suggestions
Any feedback, suggestions, ideas, or improvements you provide become our exclusive property and may be used without restriction or compensation.
6. Service Availability and Support
6.1 Service Level Commitment
We aim for 99.5% uptime excluding scheduled maintenance. We may suspend service for:
Scheduled maintenance (with 24 hours' notice when possible)
Emergency maintenance or security updates
Technical issues beyond our reasonable control
Suspected security breaches or policy violations
Non-payment of fees
6.2 Customer Support
Support is provided via:
Email: hello@getparse.io
In-platform messaging system
Online documentation at www.getparse.io
Video tutorials and knowledge base
Response times:
Critical issues: 4 business hours
General inquiries: 24 business hours
Feature requests: 5 business days
6.3 Service Updates
We may modify, update, or discontinue features with reasonable notice. Major changes will be communicated at least 30 days in advance.
7. Fees, Payment, and Billing
7.1 Subscription Fees
Fees are charged in advance according to your chosen billing cycle
All prices are exclusive of VAT and other applicable taxes
We may increase prices with 30 days' written notice
Fees are non-refundable except as required by law
7.2 Payment Terms
Payment is due immediately upon invoice
We accept major credit cards and bank transfers
Accounts overdue by 7 days may be suspended
We may charge interest on overdue amounts at 4% above Bank of England base rate
7.3 Taxes and Duties
You are responsible for all applicable VAT, duties, and governmental charges related to your use of the Service.
8. Limitation of Liability and Disclaimers
8.1 Service Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY ENGLISH LAW:
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WE DO NOT WARRANT THAT AI-GENERATED INSIGHTS ARE ACCURATE, COMPLETE, OR SUITABLE FOR YOUR BUSINESS DECISIONS
WE CANNOT GUARANTEE THE SECURITY OR CONFIDENTIALITY OF DATA PROCESSED BY THIRD-PARTY AI SYSTEMS
8.2 Limitation of Damages
PARSE LABS SHALL NOT BE LIABLE FOR:
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITIES
BUSINESS INTERRUPTION OR SYSTEM DOWNTIME
UNAUTHORIZED ACCESS TO OR DISCLOSURE OF DATA BY AI PROVIDERS
DECISIONS MADE BASED ON SERVICE OUTPUTS OR AI-GENERATED INSIGHTS
COSTS OF SUBSTITUTE PRODUCTS OR SERVICES
8.3 Maximum Liability
Our total aggregate liability for all claims shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.
8.4 Statutory Rights
Nothing in these Terms excludes or limits liability that cannot be excluded under English law, including:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Statutory consumer rights under the Consumer Rights Act 2015
9. Indemnification
You agree to indemnify, defend, and hold Parse Labs harmless from and against all claims, damages, losses, and expenses (including reasonable legal fees) arising from:
Your use or misuse of the Service
Your violation of these Terms or applicable laws
Your breach of any representation or warranty
Infringement of third-party rights by your data or content
Claims related to your data being processed by AI systems
Your failure to obtain proper consents for data processing
10. Termination
10.1 Termination by You
You may terminate your account at any time by:
Providing 30 days' written notice to hello@getparse.io
Cancelling through your account settings
All fees paid remain non-refundable
10.2 Termination by Us
We may terminate or suspend your account immediately for:
Material breach of these Terms
Non-payment of fees after 7 days' notice
Fraudulent, illegal, or harmful activity
Violation of AI provider terms that affect our service
Extended periods of account inactivity (12+ months)
10.3 Effect of Termination
Upon termination:
Your access ceases immediately
We will use commercially reasonable efforts to delete your data within 90 days
We cannot guarantee deletion of your data from third-party AI systems
Outstanding fees remain due and payable
You must immediately cease using the Service
Sections 5, 8, 9, 11, and 12 survive termination
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms are governed by and construed in accordance with English law.
11.2 Jurisdiction
The courts of England and Wales have exclusive jurisdiction over any disputes arising from these Terms.
11.3 Alternative Dispute Resolution
Before initiating court proceedings, we encourage resolution through:
Direct negotiation between parties
Mediation through the Centre for Effective Dispute Resolution (CEDR)
11.4 Consumer Rights
If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer protection laws.
12. General Provisions
12.1 Entire Agreement
These Terms, together with our Privacy Policy and any signed order forms, constitute the entire agreement between the parties.
12.2 Amendments
We may modify these Terms by:
Providing 30 days' notice via email or platform notification
Posting updated Terms at www.getparse.io
Continued use after notice constitutes acceptance
12.3 Severability
If any provision is found unenforceable by a court, the remainder of these Terms remains in full force and effect.
12.4 Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, or government actions.
12.5 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
12.6 Waiver
Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.
12.7 Language
These Terms are drafted in English. Any translations are for convenience only, and the English version shall prevail in case of conflicts.
12.8 Survival
The following sections survive termination of these Terms: 5 (Intellectual Property), 8 (Limitation of Liability), 9 (Indemnification), 11 (Governing Law), and 12 (General Provisions).
13. Contact Information
Parse Labs Ltd Email: hello@getparse.io Website: www.getparse.io Application: app.getparse.io
For legal matters: Legal Department Parse Labs Ltd Email: hello@getparse.io
For data protection inquiries: Data Protection Officer Email: hello@getparse.io
UK Data Protection Authority: Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113
By accessing app.getparse.io or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including our use of third-party AI systems to process your data.